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About us

Humanity First, a global humanitarian organization, operates in 50 countries, providing disaster relief and aid to alleviate poverty worldwide.

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Contact Info

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+ (416) 440-0346

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info@humanityfirst.ca

Address

600 Bowes Rd, Unit # 40
Concord, Ontario, L4K 4A3
Canada

Privacy Policy

Humanity First Canada Privacy Policy

Effective Date: [Insert Date]

Humanity First Canada ("HFC," "we," "us," or "our") is committed to protecting the privacy of our donors, clients, and other individuals with whom we interact. This Privacy Policy explains how we collect, use, disclose, and safeguard your Personal Information. This policy applies to all Personal Information we collect, whether online or offline.

1. Definitions

  • Client: An individual who (a) is an HFC donor; (b) has requested or used HFC services; (c) has provided information for needs assessment; or (d) registered for HFC training, and who is not acting as an HFC employee, volunteer, student, or contractor.
  • Collection: The act of gathering, acquiring, or obtaining Personal Information.
  • Consent: Permission for the collection, use, and disclosure of Personal Information for specific purposes. Consent can be express (clearly given) or implied (reasonably inferred from actions or inactions). It can be given orally, electronically, or in writing.
  • Donor: An individual who donates money or securities to HFC or has indicated an intention to donate.
  • Personal Information: Any information, recorded in any form, about an identified individual or an individual whose identity can be inferred from the information. This does not include publicly available information like business contact information or information found in a telephone directory.
  • Use: The handling and management of Personal Information.

2. Accountability and Safeguards

HFC is accountable for protecting the Personal Information we hold. We maintain reasonable and appropriate safeguards to protect Personal Information against loss, theft, unauthorized access, alteration, or disclosure. These safeguards are regularly reviewed and updated to ensure they align with industry best practices and the sensitivity of the information.

3. How We Use Personal Information

HFC uses Personal Information to:

  • Facilitate assistance and training programs, including:
    • Health and personal care services and programs
    • Emergency relief and preparedness services and programs
    • Violence, abuse, neglect, and injury prevention services and programs
    • First aid services and programs
    • Water safety services and programs
    • Training and awareness courses related to the above
  • Conduct and facilitate fundraising and appeals.
  • Manage relationships with donors and clients.
  • Meet legal and regulatory requirements.
  • Other purposes consistent with the above.

4. How We Use Donor Personal Information

HFC never sells or rents donor Personal Information to other organizations.

  • Electronic Donations: When you donate electronically through our website, your information is transmitted directly to our PCI DSS-compliant payment processor, Global Payments Inc. HFC does not store your credit card information. Global Payments Inc. may use your data to process the transaction and comply with regulatory requirements, according to their own privacy policies. If you later respond to an HFC mail solicitation, your contact information (including mailing and email addresses) may be used for HFC communications.
  • Mail Solicitations: If you respond to donation solicitations by mail, your information may be shared with the HFC marketing team. You always have the option to opt out of these lists.
  • Face-to-Face and Telemarketing: Information collected by face-to-face canvassers is never shared. Telemarketing lists may be shared, depending on whether you have previously opted out.
  • Text-to-Donate: HFC does not receive your Personal Information when you donate via text message. These donations are handled by a regulated telecommunications provider, and HFC only receives the donation amount.
  • Direct Donations to HFC Offices: When donating at an HFC office, you can indicate if you do not want your information shared or if you wish to opt out of further communications. We will honor your requests. If no indication is given, your information may be used for HFC communications.

5. Personal Information on the HFC Website

HFC is the sole owner of the information collected on our websites (www.humanityfirst.ca and linked sites). We do not sell, trade, or rent information gathered from our websites.

  • IP Addresses: We use IP addresses to analyze trends, administer the site, track user movements, and gather broad demographic information. IP addresses are not linked to personally identifiable information.
  • Cookies and Web Beacons: We collect information like your computer's server, domain name, browser type and version, and IP address. We may also determine your general geographic area. We use cookies and web beacons to collect information about website usage, such as time spent, pages viewed, and information searched for. This information helps us understand how our website is being used and improve user experience. If you are an anonymous visitor, this information is not linked to your identity. You can control cookies through your browser settings, but this may limit some website functionality. We may share this information with a third-party marketing provider in the United States who may use it to deliver marketing about us to you while you visit other sites on the internet.
  • Links to Other Websites: We are not responsible for the privacy practices of other websites linked to our site. We encourage you to read the privacy policies of those websites.
  • Security and Confidentiality: Online transactions and contributions are processed through a secure system to protect your personal information.
  • Email Communication: We may contact you by email. You can opt out of email communications at any time by clicking the unsubscribe link or contacting us at [email address removed] or 1-416-440-0346.

6. Consent

By becoming a donor or client, you consent to the collection, use, and disclosure of your Personal Information as described in this Privacy Policy. We may seek additional consent where required by law or deemed necessary. You may refuse or withdraw your consent at any time by written notice. However, this may affect our ability to provide services or process donations.

7. Limiting Collection, Use, Disclosure, and Retention

  • Collection and Use: We identify the purpose of collecting Personal Information at the time of collection, whenever possible. We collect Personal Information directly from you, unless impractical. Contact us for more information about our collection practices.
  • Disclosure: We do not disclose your Personal Information without your knowledge and consent, except when required or permitted by law. Implied consent for donors includes not opting out of further communications. We may disclose information without express consent in limited circumstances, such as legal requirements, protecting safety, or pursuing legal remedies. We will only disclose the minimum necessary information.
  • Retention: We retain Personal Information only as long as necessary for the identified purposes or as required by law. We have procedures for secure data destruction when information is no longer needed.

8. Accuracy and Individual Access

We strive to keep your Personal Information accurate, current, and complete.

  • Access: You can request access to your Personal Information. We will provide access within a reasonable timeframe, unless access is declined due to reasons such as inability to confirm identity, disproportionate cost, non-existence of information, compromising confidentiality, or legal restrictions.
  • Correction/Deletion: You can request corrections or deletion of your Personal Information. We may not change information but will append alternative text you provide. We will make reasonable efforts to delete information, subject to technological and legal constraints. We will provide reasons if a request for access, alteration, or deletion is denied.

9. Contact Us

For questions about access to Personal Information, the collection, use, or disclosure of Personal Information, or this Privacy Policy, please contact us:

  • Donors: [email address removed]
  • Clients: Humanity First Canada, 600 Bowes Road #40, Concord, Ontario, L4K 4A3
  • General Inquiries: [email address removed] or HFC Privacy Officer, 600 Bowes Road #40, Concord, Ontario, L4K 4A3

This Privacy Policy is effective as of [Insert Date]. We may update this policy from time to time. Please check our website for the most current version.